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Connect All the Dots. Automatically.
A major roadblock to smooth distribution has been the rigidity of format and process for most distribution documents. Hard-coded documents lack the flexibility needed to efficiently make changes, whether permanent or temporary.
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Further, segregated document flows in the logistics chain require multiple development efforts that add significantly to response time.
An additional drag on productivity—and profitability—has been the inability to consolidate output from the diverse enterprise applications involved in getting shipments out the door. These systems produce a multitude of output and formats, which often mandates the manual assembly and coordination of driver manifests, route planning and the like. |
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StreamServe Distribution™ provides a central, highly flexible environment for controlling distribution documents and output. It has the unique ability to accept information from all major systems and automatically consolidate it into a streamlined and adaptable paperwork flow. This greatly reduces time and cost, and equally important, also minimizes the human errors and omissions attendant with manual processes intervention.
Rapid Implementation, Fast Adaptation
StreamServe Distribution requires little or no change to existing systems and applications in the supply chain. It simply accepts the output that those systems already produce, and logically combines that data to assemble the required distribution documents. It is a small-footprint capability that delivers both immediate and long-term economies.
Consolidated document flow also enables you to easily modify the documentation as needed. For example, to accommodate last-second quantity changes or new shipping-label, regulatory or customer-directed requirements, you only need to make a change once within the StreamServe environment. All subsequent distribution documentation will then comply with the updated requirements. Many of these changes can even be made by business managers—independently of IT support—for far greater agility.
Lower Costs Increase Profitability
Substantially eliminating time, errors and staff expense associated with document updates and manual steps is the most obvious and immediate cost effect. Beyond this, these benefits also ripple throughout the enterprise to positively impact the customer base.
Delays caused by time-consuming document-change processes, and errors introduced by manual process steps, generate significant call volume to customer service; calls that now won’t be made because of improved speed and accuracy.
More-routine questions about shipment status and missing documents also burden customer service. StreamServe immediately delivers electronic copies of the distribution documents to a portal for customer self-service. It also gives customer service representatives real-time access to electronic copies so that they can exceed customer expectations by more quickly handling those calls that are necessary.
The Bottom Line
Companies around the world are already profiting from StreamServe-driven benefits such as a 30% reduction in call center load and an 85% reduction in document production time. We would like to explore how your company can benefit, too. Please contact us at the nearest office, or visit us on the Web at www.StreamServe.com to learn more.
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