StreamServe Financial™

When Did You Last Mis-Identify a Bottle of Coca-Cola?

In the crowded and extremely competitive financial services marketplace, continuous reinforcement of "who we are" is critical to establishing and maintaining customer awareness. Successful multi-nationals like Coca-Cola scrupulously brand every touchpoint right down through the last mile—that's one big reason why you never mis-identify a Coke.

Financial service firms clearly understand this. It's why they invest so heavily in brand awareness. Yet the last mile of communication between the firm and the customer is a brand blind-spot for most firms. The main reason is that the big business systems that generate most of this communication are geared to process data, not to produce clear presentment. And the "output" has been viewed as just that: output vs. communication.

StreamServe Financial™ enables the firm to extend its brand across the last mile of communication between the enterprise and its customers. Business documents reflect brand standards, including color, graphics, consistency of application, etc. Documents that look like they come from the firm and not some monolithic mainframe or third-party service bureau reinforce customer awareness and feelings of loyalty, as well as supporting the overall brand investment of the firm.

StreamServe also enables the dynamic addition to documents of division, subsidiary, or other identifying brand elements specific to the customer or the accounts.