StreamServe Utilities™

How Fast Can You Reconstruct the Past?

Whether it's to respond to inquiries or to comply with regulations, rapid and accurate access to the historical record is essential to minimizing the time it takes to address a situation. Such access also benefits the utility by providing background material for research into patterns and trends, and assists service representatives with better, more complete information during customer conversations.

StreamServe Utilities automatically captures and outputs to archive the images that are required to meet compliance regulations covering documents it produces. This gives the firm ready access to the historical record. StreamServe supports all conventional archiving systems.

StreamServe Utilities also equips the customer service representative to rapidly retrieve an identical copy of the document that the customer is looking at. This saves time on the call because the customer and the representative can quickly synch up on the issue at hand.